Customer Support Engineer

Are you passionate about cutting-edge technology for mobile networks? Do you want to work in an organization where you are empowered, and you can make a real difference? Do you want to be part of an exciting early-stage startup company with massive upside potential? Come and join us at Spectrum Effect.

Founded in 2015, Spectrum Effect has pioneered highly innovative machine learning based analytics of mobile network data for RF interference mitigation. Built on a container-based microservices architecture, Spectrum-NET is a web-based, cloud-ready, highly scalable solution with extensive mapping, visualization and report generation capabilities.

Our 20+ team members located in Monterrey, México enjoy ownership in our private company through stock options and very competitive salaries. This is an amazing opportunity to join an emerging leader within the new spectrum analytics space and make a profound impact on the mobile industry.

As a Customer Support Engineer you are the expert technical interface between Spectrum Effect customers and the Spectrum Effect development teams. Your responsibilities include working directly with customers to diagnose, reproduce, and resolve in-field Spectrum-NET software and platform/hardware issues. You will use the troubleshooting capabilities of Spectrum Effect products to assist customers with problem isolation and resolution. You will train customers in the use of the Spectrum-NET and provide feedback to the Spectrum Effect development teams on new product requirements provided by customer feedback and by your own use of the Spectrum Effect tools. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills, and be someone who embraces challenges.

 

Essential Functions

 

Preferred Qualifications

 

Position Requirements

 

 

Send resumes to careers@spectrumeffect.com.

 

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About Spectrum Effect
Spectrum Effect’s revolutionary solution, Spectrum-NET, helps operators make the most of their valuable spectrum assets by rapidly identifying, locating and mitigating sources of RF interference and optimizing networks for future sharing opportunities.

Spectrum Effect has developed the key technology building blocks needed to rapidly maximize and monetize limited spectrum resources on today’s networks.
Spectrum Effect Product Solutions, Identify & Mitigate External Interference
As data demand steadily escalates, Spectrum-NET provides operators with the deep network visibility needed to protect their sizable investment in licensed spectrum and ensure ongoing service quality.
Spectrum Effect’s breakthrough, Spectrum-NET, addresses this dilemma by enabling mobile operators of shared spectrum networks to rapidly identify, characterize, and locate sources of external interference during normal network operation with no downtime.
Spectrum Effect’s Spectrum-NET solution has the advanced technology needed to provide a clear picture of complex, overcrowded 5G networks.
Spectrum Analytics at Mobile World Congress
As spectrum sharing solutions such as LTE-U, CBRS, and LSA are deployed, the external interference will dramatically increase by design making Spectrum-NET’s external interference management capabilities an even more critical asset for operators.